Privacy Policy

This Policy applies to visitors, registered users, customers, and business contacts who interact with our services. If you are in the European Economic Area, United Kingdom, or similar jurisdictions, additional rights may apply as described in Section 9.

Where we process personal data on behalf of an organization (for example, as a processor for your employer's account), that organization's instructions and agreement govern business contact data, and you should also review their privacy notice.

We use personal information to provide, secure, and improve our services; authenticate users; process payments; communicate service and billing notices; provide support; comply with law; enforce our terms; and, where permitted, send product updates or marketing (subject to your preferences).

We may create aggregated or de-identified data that cannot reasonably identify you, which we may use without restriction subject to applicable law.

Depending on context, we rely on performance of a contract, legitimate interests (such as securing our network, analytics in aggregate form, and product improvement balanced against your rights), consent (for optional marketing or non-essential cookies), and legal obligation.

We share personal information with vendors who assist our operations, including:

Our service providers may process data in Ghana, the European Union, the United States, and other regions. Where required, we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms and conduct transfer assessments.

We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit (TLS), encryption at rest where supported by our stack, access controls, least-privilege policies, logging, and vendor due diligence.

No method of transmission or storage is completely secure; we encourage strong passwords, multi-factor authentication where available, and prompt reporting of suspected incidents.

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including providing services, satisfying legal, tax, and accounting obligations, resolving disputes, and enforcing agreements.

Backup copies may persist for a limited period after deletion from production systems. Marketing preferences are retained to honor opt-outs.

If we become aware of a personal data breach likely to result in risk to your rights, we will investigate, mitigate, and notify competent supervisory authorities and affected individuals as required by applicable law and without undue delay.

Our services are not directed to children under sixteen (16), and we do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

ZeoFex is committed to compliance with the Data Protection Act, 2012 (Act 843) of Ghana, including principles of lawful processing, data security, and data subject rights, where applicable to our activities.

If you reside outside Ghana, local privacy laws may also apply. Nothing in this Policy limits rights you may have under those laws.

We may update this Policy to reflect operational, legal, or regulatory changes. We will post the revised version with an updated date and, where appropriate, provide additional notice.

To exercise privacy rights or ask questions, contact us via the contact page. You may also contact a supervisory authority where you have the right to lodge a complaint.